© 2023 by EVENT PRODUCTIONS.

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Frequently Asked Questions

Question #1:  What is included in the fountain rental?

Question #2:  Can you provide items to dip in the fountain?

Question #3:  Is White Chocolate available?

Question #4:  What items are good to dip in the chocolate?

Question #5:  Is there a deposit?

Question #6:  Is your Chocolate Gluten-Free?

Question #7:  Is your Chocolate Lactose-Free?

Question #8:  Is your Chocolate Kosher?

Question #9:  Is caramel available?  ** YES!! **

Question #10:  Can you have more than 1 fountain at your event?

Question #11:  What kind of chocolate do you use?

Question #12:  Can fountains be used outside?

Question #13: How does temperature affect the chocolate?

Question #14:  Is there a Military Discount?

Question #15:  How many people per fountain?

Question #16:  I'm having more guests than the fountain I want will entertain, but I think that the larger fountain will be too much.  Do I have any other options?

Question #17:  Do you offer any additional discounts, other than the Military Discounts?

Question #18:  What if I need to cancel?  How much notice should I give?

Question #19:  When do I need to pay?

Question #20:  Do you take cash, credit card, or check?

Question #1:  What is included in the fountain rental:

Answer:  Standard with each fountain rental is our signature concierge delivery, set-up, and retrieval.  Our friendly family staff will deliver your fountain and artisan chocolate, caramel, or cheese, in a heated cooler, to your event up to 1 hour, or more if requested, prior to the starting time.  Our experts will set-up your fountain to your liking, and your luscious chocolate will be perfectly flowing, ready for our guests' arrival.  When you are ready to wrap-up your evening, our staff will be back to clean-up and retrieve the fountain!  That's right!  When we say full-service fountain rentals, we mean just that!  We also provide a white or black "skirt" for the fountain and silk greenery as a decoration at the fountain base.  The greenery provided for the Bittie and Small Fountains is typically silk ivy swag, while we typically use a silk magnolia leaf swag or the philodendron swag for the Medium, Large, and Grandpa Fountains.  We can also provide skewers, by request.

 

Question #2:  Can you provide items to dip in the fountain?

Answer:  No, we do not provide the "dippers", as we have found this allows us to work seamlessly, as chocolatiers, with almost every caterer and venue in the area.  This also ensures that the fountain display and style of dippers meet the expectation of you, your clients, and the caterer.  Of course, we will gladly give suggestions as to items we have either used at shows or our own private events.

 

 

Question #3:  Is White Chocolate available?

Answer:  Yes!  Rich, milky and creamy... We have White Chocolate!

 

 

Question #4:  What items are good to dip in the chocolate?

Answer:  Anything and everything!  Pretzels, Oreo cookies, Nutter Butter cookies (one of my favorites), strawberries, cherries (pitted), marshmallows, plain Pringles, pineapple (well drained), Vanilla Wafers, and cake are all excellent for dipping!  However, you'll want to stay away from anything that crumbles too much, like some cakes do.  We recommend making your cakes into mini-muffins... then they have a crust all around.

 

 

Question #5:  Is there a deposit?

Answer:  Yes, but we only ask for deposits on Caramel, White Chocolate and Nacho Cheese Fountains.  This is because we special order the ingredients for the Caramel, White Chocolate and Nacho Cheese Fountains, per each individual rental, as they are not frequent rentals.  The deposits are due 3 weeks prior to your event, or at the time which you reserve your fountain, but no less than 2 weeks prior.  The balance is due no later than the day of the event.  The deposit amounts are: * Bittie $20  * Small $60  * Medium $160  * Large $200  * Grandpa (Extra-Large) $280.

 

 

Question #6:  Is your Chocolate gluten-free?

Answer:  Unfortunately, some of the ingredients in our Milk Chocolate and Dark Chocolate are not gluten-free.  However, the White Chocolate and Nacho Cheese are gluten-free options!

 

 

Question #7:  Is your Chocolate lactose-free?

Answer:  No, all of our Chocolates and the Nacho Cheese do contain dairy, making them not a lactose-free option.

 

 

Question #8:  Is your Chocolate Kosher?

Answer:  Yes!  The chocolate, cheese and other ingredients we use to make our Milk Chocolate, Dark Chocolate, White Chocolate and Nacho Cheese are all Kosher! 

 

 

Question #9:  Is caramel available?

Answer:  Absolutely, YES!!  We've finally figured out the Caramel and proudly offer it as an option!   

 

 

Question #10:  Can you have more than 1 fountain at your event?

Answer:  Absolutely, Yes!  We've done this many, many times... because sometimes, you just can't decide on just one chocolate!  We'll give you a $50 discount on each additional fountain, after the first, at regular price.

 

 

Question #11:  What kind of chocolate do you use?

Answer:  Our Milk Chocolate and Dark Chocolate both use a base of Ghiradelli Chocolate!  Yum!

 

 

Question #12:  Can fountains be used outside?

Answer:  Yes, absolutely!  We've found that Milk Chocolate and Dark Chocolate do far better outside than White Chocolate or Nacho Cheese.  The fountains will need to be out of direct gusty winds.  Just mention that you're thinking about having the fountain outside, at the time of your reservation.  We'll gladly help with suggestions on best placement then, and when we arrive to set-up for your event.

 

 

Question #13:  How does temperature affect the chocolate?

Answer:  Outside temperatures typically aren't going to be an issue, except if it's too cold.  That may make the chocolate seize, and not flow properly.  Since our fountains and chocolates are heated, higher temperatures aren't an issue.

 

 

Question #14:  Is there a Military Discount?

Answer:  Yes!  We offer a 10% Military Discount to Active Duty, Reservists, National Guard, Veterans, and Retirees. 

 

 

Question #15:  How many people per fountain?

Answer:  The Bittie can entertain 15-20 guests.  The Small Fountain is great for 75-100 guests.  The Medium Fountain is perfect for up to 250 guests.  While the Large Fountain and Grandpa handle large groups of up to 400 guests, or more.

 

 

Question #16:  I'm having more guests than the fountain I want will entertain, but I think that the larger fountain will be too much.  Do I have any other options?

Answer:  Is there really such a thing as too much chocolate?  We think not.  However, in cases such as this, we suggest an extra 2lb bag of chocolate, or two.  We will deliver the chocolate, in a heated cooler, with the fountain, which we typically store under the fountain table.  That way, if you or your catering staff feel that more chocolate is needed, it is right there for you.  And don't worry, we always make sure that at least one or two members of the event staff know how to add the extra chocolate to the fountain.  At the end of the event, if you have not used the extra chocolate (bag still sealed and in the cooler), we will refund the price of the additional bag(s).

 

 

Question #17:  Do you offer any additional discounts, other than the Military Discounts?

Answer:  Yes!  We also offer a 10% discount to First Responders, including Police, Fire, & EMS and a 10% discount to Public School Personnel, Private School Personnel & Higher Education Personnel!

 

 

Question #18: What if I need to cancel?  How much notice should I give?

Answer:  Well, we understand that sometimes, life happens, and plans can go astray.  So, if you need to cancel, we appreciate as much notice as possible.  If you have paid a deposit, for White Chocolate or Nacho Cheese, your deposit is refundable if notice of cancellation is given, via email, within 10 days of the event.  Anything less than 10 days, and you can (A) receive a refund of 1/2 of the deposited amount or (B) receive a credit * of the full deposited amount, good towards a future rental - any Chocolate or Fountain. * Credit must be redeemed within 11 months of cancellation, or the amount will be forfeit.

 

 

Question #19:  When do I need to pay?

Answer:  While we very much appreciate payment in advance, it is not required.  Payment can be made at any time prior to your event.  The final time to pay in full is on the day of your event, at the time we arrive and are setting up your fountain.  This payment can be made by you or your agent... typically the point of contact for the day of the event.  This information will be discussed and finalized a few days prior to your event.

 

 

Question #20:  Do you take cash, credit card, or check?

Answer:  Yes, and more!  We'll gladly accept payments via cash, check*, electronic check*, and credit cards (3% fee on credit/debit cards)  * A $35 fee will be assessed on all returned checks.